Shipping policy

SHIPPING POLICY

To ensure that your package is properly delivered and within the time frames we advertise, please make sure that your address is correct and includes all required information. We are not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

All orders are subject to a processing time that is different than the time it takes for a shipment to reach its destination. There are a number of factors regarding shipping times, standard domestic orders may take up to 5-7 business days (excluding Saturdays, Sundays, and holidays) to process. After your payment is authorized and verified, standard domestic orders may take up to 2-3 business days to process.

When your order has been shipped, you will receive an email with tracking information. For US domestic orders, we will use USPS or UPS to ship to most locations. International order fees and taxes vary and are based at a $35 shipping fee. Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.  If you receive any shipments from legacytrainme.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. 

No refund will be issued for lost, abandoned, undeliverable, incorrectly addressed or refused shipments. We ship orders to the address provided, and are not responsible for packages after they have been shipped. If you have not received your package, then please check the tracking number that you received from us. If the tracking number states the package has been delivered and you still haven't received it, then please follow up with the shipment carrier package was mailed with. We are not responsible for lost or stolen packages.